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Privacy Policy

KNK Soft Infotech Pvt. Ltd.

Last Updated: 14 October 2026

KNK Soft Infotech Pvt. Ltd. (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal and business information of everyone who accesses our website, uses our POS software, or interacts with our services.

This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our Platform or use our Services. By accessing or using our Services, you acknowledge that you have read and understood this policy.

1. Information We Collect

We collect information necessary to provide, improve, and secure our Platform and Services:

  • Contact & Account Information: Name, email address, phone number, business name, billing address, and account credentials.
  • Business & POS Data: Products, inventory, billing records, shift logs, and operational data entered into the POS system.
  • Customer Information Entered by Merchants: Customer names, contact details, or order histories voluntarily inputted by business customers into the POS.
  • Technical & Usage Information: IP address, device type, browser version, access times, and diagnostic error logs.
  • Billing Information: Payment records and invoice details. Note that card transactions are processed securely through authorized external payment gateways.

2. How We Use Your Information

We use the collected information to:

  • Create and manage user accounts and provide access to POS features.
  • Process transactions, billing, subscriptions, and invoices.
  • Provide customer onboarding, software training, and technical support.
  • Send important service updates, security notifications, and maintenance alerts.
  • Monitor system performance, prevent fraud, and enhance platform security.
  • Comply with applicable legal, accounting, and regulatory obligations.

3. Information Sharing & Disclosure

We do not sell your personal information. We may share information only when reasonably necessary:

  • Service Providers: Trusted third-party cloud hosting, communication, and infrastructure partners bound by confidentiality.
  • Payment Processors: Authorized payment gateways to facilitate secure billing and payments.
  • Third-Party Integrations: External services (such as accounting or delivery platforms) that you explicitly choose to connect.
  • Legal Requirements: Regulatory or government authorities when required by law, court order, or legal proceedings.

4. Data Security

We implement industry-standard technical and organizational security measures to protect your data from unauthorized access, loss, alteration, or disclosure. These include access controls, encrypted transmissions, system logging, and regular security updates. While we take every reasonable precaution, no online system can be guaranteed 100% secure.

5. Data Retention & Deletion

We retain personal and business information only as long as needed to fulfill the purposes outlined in this policy, provide our Services, and satisfy statutory record-keeping requirements. When no longer required, data is securely deleted or anonymized.

6. Your Privacy Rights & Choices

Subject to applicable laws, you have the right to:

  • Access and receive a copy of your personal data.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of your personal information, where legally permissible.
  • Opt out of non-essential promotional communications at any time.

If you are an end customer of a merchant using KNK Soft POS, please contact that business directly regarding your customer profile and orders.

7. Cookies & Tracking

Our website uses essential cookies to enable secure navigation, maintain user sessions, and analyze site traffic to improve user experience. You can control or disable cookies through your browser settings, though some website features may not function properly without them.

8. Third-Party Links

Our platform may contain links to external websites or third-party integrations. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their respective privacy policies before sharing information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of our Services after changes become effective constitutes your acceptance.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the competent courts in New Delhi, India.

11. Contact Us & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Thank you for trusting KNK Soft Infotech Pvt. Ltd.